Intercom Pricing
· SaaS
Customer service platform with per-seat plans and a per-outcome AI agent fee.
Starting at
From $29/seat/mo billed annually
Free plan
No
Pricing model
SubscriptionPer-seatUsage-based
Plans
4
Subscription softwareRecurring subscription — prices below are per month unless noted.
Plans & Pricing
| Plan | Price | Billing | Best for | Main limits | Major features |
|---|---|---|---|---|---|
Advanced (billed annually) | $85/mo | Monthly | |||
Essential (billed annually) | $29/mo | Monthly | |||
Expert (billed annually) | $132/mo | Monthly | |||
Fin AI Agent, per resolved outcome | $0.99 unit | Usage-based |
Advanced (billed annually)
$85/moMonthly
Best for:
Essential (billed annually)
$29/moMonthly
Best for:
Expert (billed annually)
$132/moMonthly
Best for:
Fin AI Agent, per resolved outcome
$0.99 unitUsage-based
Best for:
Price History
Current version v-2026-10-04-$132/sea — $132/seat/mo, billed annually, effective 2026-10-04.
Previous: $0.99 per resolved outcome (2026-10-04 – )
Features
Official Source
Intercom pricing (official) ↗